Shipping Policy

Welcome to Luvvies, where every plush companion is crafted with care and delivered with the same attention to detail. This shipping policy outlines our commitment to bringing joy to your doorstep reliably and transparently.

Please read this policy alongside our Terms and Conditions and Refund Policy for complete information about shopping with Luvvies.

Shipping Zones & Delivery Timeframes

We proudly serve customers across Pakistan with varying delivery timeframes based on location:

Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan)

Standard Delivery: 2-4 business days after dispatch
Express Delivery: 1-2 business days after dispatch (where available)

Secondary Cities & Towns

Standard Delivery: 3-5 business days after dispatch

Remote & Rural Areas

Standard Delivery: 5-7 business days after dispatch
Note: Some remote areas may require additional time due to courier accessibility. Our team will inform you of any extended timeframes during order confirmation.

Business days exclude Sundays and national public holidays.

Shipping Methods & Costs

Free Standard Shipping

Enjoy complimentary standard shipping on:

All orders over Rs. 7,500 (non-sale items)
Orders are delivered via our trusted courier partners (TCS, Leopards, or M&P)

Paid Shipping

For orders under Rs. 7,500:

Major Cities: Rs. 250
Secondary Cities: Rs. 350
Remote Areas: Rs. 450

Express Shipping (Major Cities Only)

Flat Rate: Rs. 500 (regardless of order value)
Available for: Orders placed before 2:00 PM on business days

Shipping costs are calculated automatically at checkout based on your delivery address.

Order Processing & Dispatch

We strive to process your order swiftly while ensuring quality:

Processing Time: Orders placed before 2:00 PM (Monday-Saturday) are typically processed and dispatched within 24 hours
Orders placed after 2:00 PM or on Sundays will be processed the next business day
Peak Seasons: During high-demand periods (Eid, Valentine’s Day, year-end holidays), processing may take up to 48-72 hours
Custom Orders: Personalized or made-to-order items require 5-7 business days before dispatch

You will receive an order confirmation email immediately upon purchase and a dispatch notification email with tracking details once your order ships.

Order Tracking

Transparency is our priority. Track your Luvvies companion every step of the way:

Tracking Number: Provided in your dispatch notification email
Tracking Options:
- Visit our Track Your Order page and enter your order number
- Use the tracking number directly on our courier partner’s website (TCS, LCS, or M&P)
- Contact our support team at info@luvvies.pk

Note: Tracking information may take 12-24 hours to update after dispatch.

Packaging Standards

At Luvvies, we understand that the unboxing experience is part of the magic. Every order is packaged with care:

Our Packaging Promise

Premium Quality Boxes: Sturdy, branded boxes that protect your plush toys during transit
Vacuum Sealing: Large plush toys may be vacuum-sealed to optimize shipping efficiency and reduce costs. Simply remove from packaging and gently fluff to restore their soft, huggable shape within 24 hours
Gift-Ready Presentation: Each item is wrapped in protective tissue and sealed with our signature Luvvies sticker
Eco-Conscious Materials: We use recyclable and biodegradable packaging materials wherever possible

Care Tip: For vacuum-sealed items, allow 24 hours at room temperature and gently massage to help restore full plushness.

In-Store Pickup

Prefer to collect your order in person? We offer convenient store pickup at no additional cost:

How It Works

Select “Store Pickup” at checkout
Wait for our pickup confirmation email (typically within 24 hours)
Visit our store with your order confirmation and valid ID

Pickup Details

Location: Basement, House #117, Sector-A, Ghazikot Township, Mansehra.
Hours: Monday to Saturday, 10:00 AM – 8:00 PM (Closed Sundays)
Collection Window: Orders must be collected within 7 days of confirmation email
ID Requirement: Government-issued ID matching the order name must be presented

Delivery Process & Customer Responsibilities

What to Expect at Delivery

Our courier partner will make up to three delivery attempts at your provided address.

Upon Delivery, Please:

Inspect Packaging: Check for any visible damage to the outer packaging before signing
Report Damage Immediately: If the package appears damaged, note this on the delivery receipt and photograph the package before opening
Verify Contents: Open and inspect your order within 24 hours of receipt
Keep Packaging: Retain all original packaging for 7 days in case of returns or exchanges

Failed Delivery Attempts

If all three delivery attempts are unsuccessful:

The package will be returned to our warehouse
You will be contacted to arrange re-delivery (additional shipping charges may apply)
Alternatively, you may request store pickup or a refund

Customer Responsibilities

Provide accurate, complete delivery address with working contact number
Ensure someone is available to receive the order during business hours (9 AM – 6 PM)
Respond to courier calls/SMS promptly
Inspect orders upon delivery and report any issues within 24 hours

Delayed or Missing Orders

We partner with Pakistan’s most reliable couriers, but occasional delays may occur due to:

Adverse weather conditions
Public holidays or unforeseen closures
High order volumes during peak seasons
Courier operational challenges
Incomplete or incorrect delivery addresses

Our Commitment to You

Proactive Communication: We monitor all shipments and will notify you immediately of any expected delays
Flexible Solutions: If your order is delayed beyond the estimated timeframe by more than 3 business days, we offer:
- Continue waiting with updated delivery estimate
- Cancel and receive a full refund
- Replace with an alternative item of equal or greater value

If Your Order is Missing

If tracking shows “delivered” but you haven’t received your order:

Check with household members or building security
Verify the delivery address in your order confirmation
Contact us within 48 hours at info@luvvies.pk
We will immediately investigate with our courier partner

Resolution: We will replace or fully refund orders confirmed lost in transit.

Shipping Restrictions

To ensure successful delivery:

We Do NOT Ship To:

PO Box addresses
Cantonment or military base areas where courier access is restricted

We Require:

Complete street address with house/building number
Landmark reference (especially for residential areas)
Working mobile phone number
Alternative contact number (recommended)

International Shipping: Currently, Luvvies ships within Pakistan only. For international inquiries, please contact info@luvvies.pk

Address Changes & Verification

Before Dispatch

You may update your delivery address by:

Logging into your account and editing order details
Emailing info@luvvies.pk with your order number
Calling our customer service team

Deadline: Address changes must be requested before 2:00 PM on business days. Changes requested after dispatch cannot be accommodated.

After Dispatch

Once your order has shipped:

Contact our courier partner directly using your tracking number to request address changes (subject to courier policy and additional charges)
Alternatively, allow delivery to original address and arrange re-shipment (additional charges apply)

Address Verification

For high-value orders (over Rs. 15,000), our team may contact you to verify delivery details before dispatch to ensure accuracy.

Contact Information

We’re here to help with any shipping questions or concerns:

Email: info@luvvies.pk
Phone/WhatAspp: +92-333-5028358
Business Hours: Monday to Saturday, 10:00 AM – 8:00 PM

Response Time: We aim to respond to all inquiries within 12 hours during business days.

Returns & Exchanges

For information about returns, exchanges, and refunds, please refer to our comprehensive Refund Policy.

This shipping policy was last updated on December 27, 2025. Luvvies reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.

At Luvvies, every delivery carries our promise of quality, care, and comfort. Thank you for trusting us to bring joy to your home.